Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Vintage by Vandergrift. Please review our shipping policy carefully before placing an order.

Processing Times

Orders are typically processed within [1–5] business days after payment is received. Processing times may vary during holidays, sales, or high-volume periods.

Once your order has shipped, you will receive a tracking number via email.

Shipping Methods & Delivery

We ship through third-party carriers such as USPS, UPS, FedEx, and other delivery providers. Delivery times are estimates only and are not guaranteed.

Vintage by Vandergrift is not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Customs processing
Incorrect shipping addresses
Lost or stolen packages
Natural disasters or events outside our control

Lost, Stolen, or Missing Packages

Once an order has been shipped and marked as delivered by the shipping carrier, Vintage by Vandergrift is not responsible for lost, stolen, or missing packages.

Customers assume full responsibility for packages after delivery confirmation has been provided by the carrier.

We do not issue refunds, replacements, or store credits for:

Packages marked “Delivered”
Stolen packages
Incorrect addresses entered by the customer
Carrier-related delivery issues outside our control

If your package is missing, we recommend:

Checking with neighbors or household members
Contacting the shipping carrier directly
Filing a claim with the carrier if applicable

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already shipped, Vintage by Vandergrift is not responsible for lost packages or additional shipping costs.

Damaged Packages

If your order arrives visibly damaged, you must contact us within 48 hours of delivery and provide:

Your order number
Photos of the packaging and damaged item(s)

Claims submitted after 48 hours may not be eligible for review.

Shipping Insurance

Shipping insurance is not included unless specifically stated at checkout. Customers may choose to purchase additional shipping protection if available.